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Administrative and Business Development Role - Commercial

Administrative and Business Development Role

Administrative and Business Development Role

About The Company:

Our company produces custom coins on a wholesale basis, with main sectors being the armed forces and emergency services. Our sector providing custom coins to a wider audience of both defence specific and general companies who are looking to provide their staff with unique items instead of standard certificates of achievement is also growing rapidly.

We have a reputation for fantastic quality of product and customer service and have become the market leader for this specific product. Established by Company Director Tom, in 2017 upon leaving the Armed Forces, the company has produced over 170,000 coins over the past year.

We are a small business that is rapidly expanding and is currently showing no signs of slowing down. The company has recently moved into a larger office within Winsford to allow for future expansion. Due to this growth over the past 12 months, an administrative and business development role is required to maintain the high quality of service to our customers that we’ve become well known and highly respected for.

Job Role Specifics:

Hours Monday to Friday 9am till 5pm

Day-to-day tasks of the role would include the following:

Quotes – Liaising with the Director and responding to the enquiry forms that customers send in requesting custom orders. This would also include sending out pricing of custom orders.

Invoicing – Invoicing customers for their custom orders whilst requesting/logging their delivery details for when the products arrive to increase efficiency of the posting of the orders when they arrive.

CRM – All enquiries are logged on a CRM system (HubSpot). You will be required to keep this up to date and liaise with the Director regularly to manage project progress. Using the CRM enables us to keep track of where each customer is up to with their project, you will be required to call customers who we haven’t heard from post quoting/producing artwork for to reduce the number of lost orders.

Purchase Orders – Keeping track of purchase orders, fill out and return forms when requested to be set up as a supplier for a specific organisation. Sending invoices in relation to purchase orders once the products have been delivered.

Business development – setting up links with potential new trade customers who are yet to engage with us. The Director is always looking to expand into new sectors that may be interested in having custom orders to continue the expansion of the business. The role would include holding meetings with the Director to discuss new ideas of sectors to explore, upon which research would be conducted into creating new contacts.

General Administration – The role generally includes general filing and administrative tasks, dealing with customer enquiries by telephone and email.

Personal Specifications:

Your previous experience within an administrative and/or business development role will help you succeed in this company. The role is available immediately for work and will be required to commute to Winsford to work within the office to liaise with the Director.

Excellent customer service skills are required to maintain the level of service we have been providing to our customers and you will need to be able to work well on your own initiative and as part of a team.

You will need to be computer literate with the ability to use Word, Outlook and Excel Excellent written and verbal communication skills. Experience in the system HubSpot for CRM is ideal, however if you do not have experience with this system, the ability to prove you have excellent IT skills and are a faster learner will be acceptable and appropriate training will be provided.

We are a small business and treat all our staff as closely regarded friends. The team in the office is small comprising two people that are in the office full time with further staff that work remotely on graphic design. Due to this small team, when larger orders arrive, or in the run up to Events hosted by the company, it is expected that all staff will help prepare as part of their working day. This additional work is compensated appropriately as described below, however it is expected that all the staff including the Director will get involved to help other staff members when required with enthusiasm and willingness.

What we offer:

• Base salary of £10.50 per hour over a 40 hour week plus sales bonus incentive
• 25 days holiday
• Company Pension – details will be provided upon interview.
• Full training for the role including all IT equipment to be provided by the company.

After an initial probation period of 3 months, further discussions can be held with the Director regarding flexible working etc.

If additional help in the office for preparation for events or if larger orders are required to be processed quickly and additional time is spent in the office over and beyond your contracted hours, then these hours will be logged and appropriately compensated.

  • Posted on 27th June 2022
  • Location: Cheshire
  • Salary: £10.50 per hour
  • Tenure: permanent