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Customer Service /French and German speaking - Commercial

Customer Service /French and German speaking

Our client a Breakdown Recovery Company have a fantastic opportunity for an experienced Contact Centre advisors to join their team who can speak both german and french.
They want to continue to build on their reputation and they are looking for people that are dedicated, approachable, stimulated by challenges and driven by results with excellent customer service skills.
Your main duties will be:
• This is an incredibly varied role, you might find yourself talking to individuals or business customers.
• To take calls from customers whose vehicles have broken down.
• To help identify their location and provide reassurance and advice if they are distressed.
• Callers might feel vulnerable and be in a dangerous situation, such as a motorway breakdown or accident so it is imperative that you have excellent customer service skills to reassure our customers.
• You’ll help customers to calm down, so you can ask the right questions and get the information we need.
• Listening and questioning carefully, you’ll be adaptable to their needs and always act as quickly as possible.
• Logging the breakdown on the system to get a Roadside Technician out to solve their problem as quickly and as efficiently as possible.

Hours of work:
2pm - 10pm sunday to thursday

Salary - £19,500

This is an ideal opportunity for you if you are the right applicant who wants to build yourself a fantastic career and grow with the company.
Beyond that, it’s about you bringing your own talents to the table and making roles your own.
Training will be provided
To apply please send us your CV by email and or call Vicki Mitchell now at our Bradford Team

  • Posted on 7th January 2019
  • Location: West Yorkshire
  • Salary: £19500.00 - £20000.00 per year
  • Tenure: permanent