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Customer Service Administrator - Commercial

Customer Service Administrator

Job description
We require a Customer Service Administrator to provide administrative support to the Training & Membership Departments.
This role will support the department in the following key activities:
Course Bookings Administration:
· Managing customer enquiries.
· Supporting the wider team in picking up course bookings either over the telephone or via email.
Hosting Courses Onsite and Online:
· Taking care of delegates by being an obvious presence in the delegate waiting area for onsite courses.
· Chasing up non-arrivals when trainer has taken all delegates to the course.
· Ensuring late delegates, upon arrival are accompanied to the training room.
· Refreshments for breaks are provided.
· Supporting trainers with online course delivery and across any of our current platforms.
Membership Administration:
· Registration of new members and membership renewals.
· Knowledge of internal CRM, website, and accounts system.
· Analysing and reporting on all customer feedback for membership and training.
Administering Publication (Shop) Orders:
· Liaising with external suppliers.
· Invoicing.
· Record management on CRM, including tracking numbers.
· Knowledge of Company products and services.
Membership Website Access:
· Maintaining web access and providing correct permissions for members.
General Liaison:
· Responding to customer enquiries by email or telephone.
· To process email enquiries within 48 hours.
· Liaising with delegates, employers, suppliers, and venues.
· Assisting the other members of the team and Training & Membership Operations Manager when necessary. For example, exam preparation and invigilation.
Other duties:
Ad-hoc administration duties as required. Will include maintaining databases, compiling, and reporting on course feedback and dealing with enquiries from customers and trainers, standing in and supporting team members on holiday or sick leave or at busy times.
Ensuring general areas are tidy.
Need to Know:
· Organisational skills.
· Attention to detail.
· Prioritisation.
· Willingness to be flexible.
· Excellent customer service.
· Competent with the use of Microsoft Office suite of programmes.
· GCSE’s A-C in Maths & English.
Job Type: Full-time
Salary: up to £20,000.00 per year

  • Posted on 27th June 2022
  • Location: South Gloucestershire
  • Salary: £20000.00 per year
  • Tenure: permanent