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Customer Service Administrator - Commercial

Customer Service Administrator

Sales Administrator
Purpose/scope of the job: To assist with the administrative function within the company. To be the first point of call for all sale related enquiries. To support the sales function and ensure products and services meet the customer requirements.

Company Quality Policy: staff are committed to identifying and satisfying their customers’ needs and requirements for each and every order, without exception.

Main Duties

To carry out administrative procedures effectively and efficiently and to seek ways in which the Admin function can be improved

To work flexibly within the team in order to ensure that the Admin function maintains an excellent support function to the business

Answering calls in a pleasant and efficient manner and to project a professional and friendly image to customers, suppliers and visitors

To process customer orders and record on appropriate documentation

Input orders in to the company system to collate and prepare various documents. Knowledge of Excel

To arrange relevant transport to ensure deliveries are made as per the customer request

To keep the transport teams up to date with relevant information such as booking in numbers, requested delivery times

Raising sales invoices,

Filing Proof of Delivery paperwork in the correct way.

Posting purchase invoices after gaining the appropriate sign off

General filing and office duties

To provide the occasional word processing facility for the correspondence and other documentation, this includes minute taking for management meetings when required

Responsible for the ordering of stock and stationary when needed and maintain the storage of non-consumables correctly.

To maintain customer and supplier files on a daily basis following the correct procedure

To seek out and recommend continuous improvement methods to improve and enhance the service provided.

To assist with process and production to continuously improve operations, safety and to minimise waste of water, materials and energy

Generic Competencies:

· Working in a way that promotes safety to self and others

· Communication and Interpersonal Skills

· Teamwork

· Customer Focus

· Problem Solving/Initiative

· Continuous Improvement

· Planning and Organisation

Job Types: Full-time, Permanent

Salary: £19,000.00-£22,000.00 per year


Casual dress
On-site parking

8 hour shift
Monday to Friday

  • Posted on 16th June 2022
  • Location: Worcestershire
  • Salary: £20000.00 - £23000.00 per year
  • Tenure: permanent