My Client, a small hotel in the Worcestershire area is looking to recruit a Front of House Manager on a Permanent basis.
The main responsibilities for the role include
• Report to General Manager and work closely with him/her to strategize for the business.
• Oversee the reception desk with a view to ultimate guest satisfaction – deal with queries.
• Develop relations with existing customers to ensure a high level of future repeat business.
• Ensure all accounts are billed correctly and settled as per company procedures.
• To develop business relationships with local companies to increase room sales.
• To annually negotiate rates within the corporate market and develop new business.
• Develop rate strategies and revenue streams to maximize revenues.
• Maintain a presence for online reservations and revenue manage systems such as Booking.com.
As a suitable candidate you will offer the following
• Previous experience in a hotel reception
• Good planning and organisational skills
• Outstanding communication skills – verbal and written.
• Excellent customer service skills
• Leadership skills and Team Player
• Ability to multi-task and prioritize.
• Problem Solving
• Ability to work under pressure and to be flexible.
• Good understanding of useful computer programs (MS Office, POS and reservation systems.)
The salary on offer is up to £25,000 and you will work 5 days out of 7
