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First Line IT Support Desk Analyst - Commercial

First Line IT Support Desk Analyst

Jark Bradford Ltd are currently recruiting on behalf of our First Line IT Support Desk Analyst to work in the West Yorkshire area.

Duties and Responsibilities
• Support IT hardware on site, including repairs, wireless and wired network troubleshooting, reimaging and initial software triage.
• Maintain IT facilities, including multimedia and PCs to enable effective teaching.
• Rapid on-site response to SLA 1 problems in classrooms and other key areas.
• Deliver basic training for key services to all stakeholders on a one to one basis.
• Advise stakeholders on key corporate applications, including file access, one drive, SharePoint etc.
• Active involvement in yearly refresh projects for on-site devices and network infrastructure.
• Ensure servicing and maintenance schedules are undertaken at the most operationally / convenient times.
• Ensure the appropriate skills are upheld in the support team.
• Complete and file service tickets in the service desk system for self and team.
• Record major incidents, remedial activity and future actions.
• Manage access control, including active directory and other key systems.
• Ensure service resources are available where and when needed with appropriate skills across all teams.
• Work as part of a larger team to support multiple academies.
• Participate in the Trust coaching process.
• Engage fully in the Trust appraisal process to fulfil personal potential and be able to participate effectively in the implementation of
the Trust’s goals and improvement plan.
• Attend meetings / training and carry out administrative tasks and duties as specified on the Trust calendar.
• Consistently implement all Trust policies.
• Contribute to decision-making and consultation procedures.
• Report any safeguarding concerns immediately to a Designated Safeguarding Lead.
• Carry out any other reasonable duties as requested by the IT Team Leader.

Qualifications
• Level 3 IT qualification or equivalent
• MCP, MCSDT certification
• Full UK driving licence and access to own vehicle
• MCSA certification, degree or ITIL Foundation
• Application
• Certification

Experience
• Values driven
• one year or more working in an IT support role
• Supporting IT to include troubleshooting and set up of telecoms, networking components and end user computer devices

This is a Full time, all year round - permanent position 37.5 hours per week.
Salary: £20,444 - £24,920 per year

This position is being advertised on behalf of Jark Bradford Ltd Commercial Division who operate as an employment business.

Should you have the correct experience please click apply to our JARK BRADFORD TEAM or email or call me Lisa Smith an up-to-date CV to lsmith@jark.co.uk 01274 200600

  • Posted on 15th June 2022
  • Location: West Yorkshire
  • Salary: £20444.00 - £24920.00 per year
  • Tenure: contract