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Retention Telesales Agent - Commercial

Retention Telesales Agent

Our client a Breakdown Recovery Company have a fantastic opportunity for experienced Retention Telesales/Admin Agent to join their team due to company growth and expansion.

Our client is always on the lookout for dynamic and proactive team players to join their successful team at their office in Leeds

They are offering this opportunity for the right person to continue to build on their reputation and they are looking for people that are dedicated, approachable, stimulated by challenges and driven by results with excellent telesales and customer service skills.

Your main duties will be:

The Role:
•The role will be to act as the first point of contact for customers. This will entail:
•Dealing with the general public and corporate clients on the phone (inbound & outbound sales)
•Converting enquiries into sales via a variety of media such as phone calls / live chat / email enquiries
•Selling / upselling additional extras
•Taking bookings and explaining terms and conditions to customers
•Listening to customers’ requirement and adjusting the offer to maximise opportunities and customer satisfaction
•You will also be dealing with any administration tasks relevant to the role such as sending out policies
•Managing a variable workload by demonstrating the ability to think on your feet, multi-task and switch quickly between systems
•Resolving problems and delivering outstanding customer service

The Person:

If you wish to apply for this role, you must:
•Be sales driven
•Have demonstrable communication skills (listening, presenting & relationship building)
•Have strong advisory and closing skills to enable you to listen to customers and tailor your recommendations based on their requirements
•Be able to work under pressure and handle complaints / enquiries
•Be able to manage a high volume of correspondence / be fast and accurate at typing
•Be organised & keen to provide excellent customer service
•Be positive & have a sales - focused attitude / outgoing personality
•Be reliable & trustworthy and able to demonstrate high standards when working to targets / KPI’s
•Have a smart, professional appearance

Progression: We can offer you the opportunity to develop a long-term career with us and support to help you achieve this. There may be the opportunity to progress into trainee management in the future for the right candidate. Help us to grow the business and drive sales for the brand, and we will help you steer your career into the fast lane.

Working times Monday to Thursday 10am - 7pm Friday 9.30am - 6pm

Location: Leeds, Morley

This is an ideal opportunity for you if you are the right applicant who wants to build yourself a fantastic career and grow with the company.

Beyond that, it’s about you bringing your own talents to the table and making roles your own.

Training will be provided

  • Posted on 9th October 2018
  • Location: West Yorkshire
  • Salary: £18500.00 - £19000.00 per year
  • Tenure: permanent