Jark Healthcare, a specialist provider of health and social care professionals, now offers a dedicated and experienced home support division.
Jark Healthcare supply a wide spectrum of home support ranging from minimal personal care and light household duties through to full-time live in care or 24hour care with nursing intervention. In addition, we offer complex packages including dementia and Parkinson's support.
Jon Beadman, Healthcare manager said: "We have identified a clear need for a quality, yet affordable, alternative to nursing or residential care for the increasing number of older people in the UK. The idea of the home support division is to make sure that people keep their independence and don't have to give up their homes in order to receive care.
Providing care for the older generation is not the only service we provide, we can help provide care for adults of any age. Recently the family of a 22-year-old came to us for a care plan to help look after their son."
Jark Healthcare recognises that addressing the future can be daunting which is why each service plan is bespoke and unique. Support at home combines giving you the power to choose your own support, at the best value. In most cases, especially where live-in care or caring for a couple is practical, our weekly service fees offer a significant saving compared to residential/nursing home fees.
Home support packages are tailored to your own personal needs. Contact us to arrange a no-obligation meeting with a highly experienced assessor, who will draft a clear and detailed support delivery plan that is suited to you as an individual. From this we will then identify potential workers.
Jark Healthcare is registered with the Care Quality Commission and is a member of the United Kingdom Home Care Association. This gives you the confidence that all our staff will be appropriately checked, inducted and supervised. All staff we appoint have a yearly Criminal Record Bureau check as well as a mandatory programme of training.
All pay-rolling, administration and invoicing is carried out by Jark - removing the worry of a financial relationship with your care team.
Norwich: 01603 764030
King's Lynn: 01553 768881
Ipswich: 01473 222204
Gemma Pierce, sector manager, has recently provided a care package for a Norfolk resident who suffers from multiple sclerosis. Gemma said: "I provided a support worker for 62-year-old Mary, who was struggling to carry out her everyday tasks like getting out of bed and making breakfast. Two years on Mary is very happy with the service, but it has also made a huge difference to the life of her husband Eric and the rest of their family."
Nicola, who looks after Mary and Eric, has been a support worker with Jark since 2009. The 41-year-old said: "I love my job, it's very rewarding, I think of it more like a vocation than a job. No one day is ever the same, I can deal with different people's needs. I get to know the people that I look after as well as being accepted into their homes and families. I arrive at the same time every morning and I get Mary out of bed, prepare breakfast, wash-up and do anything else Mary and Eric need. I'm there to make life easier for both of them, it takes the pressure off and allows Eric respite."
Eric, 63, said: "At first, I didn't like the idea of someone coming into my house, but after I spoke to Gemma I realised how much it would help me as well as Mary. The carer (Nicola) takes Mary shopping, which I have to admit I don't particularly enjoy, but we also took Nicola on holiday with us which meant we could enjoy the week as a family and Mary didn't feel like a burden to us like she usually does."
All Jark care workers are subject to annual Criminal Record Bureau checks, have a full face-to-face interview and a full work history reference check. We are happy to arrange a meeting at your home or our office with any proposed worker prior to engagement. All carers have annual mandatory training covering vulnerable adult training, moving and handling, basic life support, food hygiene and any specialist updates such as dementia care required.
The workers are on work finder agreements with Jark and therefore we are responsible for all salary, holiday and National Insurance payments. All invoicing is done directly with yourselves.
When we draft your service plan, we will provide details of our complaints procedure as well as ongoing feedback and quality assurance documents. You local branch manager will be a first point of call and will try to resolve any immediate issues. In addition, we are regulated and registered with the National Care Quality Commission and any serious complaints can be escalated to them. Should you feel that you would like to change your care worker, we will address this for you through our internal investigation procedure. Jark Healthcare operate a 24/7 service from Norwich, King's Lynn and Ipswich branches so you will always be able to contact someone.
This will really depend on the level of care and support required. Live-in care can be a very reasonable option. You may want to discuss support for a few hours a week or just at weekends to relieve family pressure. Full 24hour care teams will incur additional costs. You may be able to access some Social Service contribution, but Jark are unable to advise on this.
Again this depends on your own needs and expectations and will be clearly drawn up in your individual service contract. This can range from low level home support, assistance with personal care through to full nursing support. Carers can be expected to offer light household support including housework, meal preparation, light laundry and ironing. Specific tasks can be discussed when we meet for assessment. This could encompass things like shopping, pet care, social activities etc.
For live-in care or supported living with sleep-ins, a designated bedroom with bedding and facilities such as a TV and kettle are expected. Live-in carers will have an agreed roster giving them set days off and time away from work. Live-in carers will generally expect meals to be provided. Teams of care workers delivering more intensive 24/7 support will bring their own food normally.
Jark Healthcare can help recruit a carer to be employed directly however there is a fee structure involved and we would advise that employment advice is obtained.
